Frequently Asked Questions

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. We will be more than happy to assist with processing a replacement order or issuing a refund. You may contact us at Whatsapp +923462004510

Can I exchange my order?

Yes you can just let us know your exchange, our rider will come to your doorsteps and replace the product with a new one.

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

Where are your products shipped from?

We ship from our warehouse which based in Karachi, Pakistan. We provide some of the fastest, most affordable delivery options in the industry.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouse. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact us at Whatsapp +923462004510 or email us at thepuvior@gmail.com